Privacy Policy

Effective Date: October 11, 2026

At MIXJOY , we are committed to protecting the privacy and security of our customers' and visitors' personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our site or purchase a pet bed or related products from us, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

A. Device & Technical Information

When you access our website, we automatically collect certain technical details, including:

Web browser type and version, IP address, time zone, and language preferences.
Cookies, log files, and web beacons that record how you browse and interact with our product pages.

B. Order & Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect specific information from you, including:

Contact Information: Name, billing address, shipping address, email address, and phone number.
Payment Information: Payment card details (credit/debit card numbers, PayPal account info, etc.). Note: Payment transactions are processed securely through encrypted third-party payment gateways (e.g., Shopify Payments, PayPal, Stripe); we do not store full credit card numbers on our servers.
Order Details: Information regarding the specific pet beds (sizes, colors, quantities) you ordered.

2. How We Use Your Personal Information

We use the Personal Information we collect to fulfill your orders and provide an exceptional customer experience, specifically for:

Order Fulfillment: Processing payments, arranging for shipping (delivery of pet beds), and providing order confirmations, tracking details, and invoices.
Customer Support: Responding to your inquiries, returns, warranty claims, or product issues.
Communication & Marketing: Providing you with updates or promotional offers related to our pet products (only if you have opted in to receive marketing communications).
Fraud Prevention & Security: Screening orders for potential risk or fraud and protecting the integrity of our store.

3. Sharing Your Personal Information

We share your Personal Information with third parties who help us operate our business, fulfill orders, and deliver services to you:

E-Commerce & Hosting Platforms: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.mixjoy.com/legal/privacy.
Logistics & Carrier Partners: We share your delivery name, shipping address, and phone number with our shipping and logistics partners (e.g., USPS, UPS, FedEx, DHL, or local postal carriers) solely for the purpose of delivering your dog bed to your home.
Payment Processors: Your payment data is transmitted directly to authorized payment service providers (e.g., PayPal, Stripe, Apple Pay) to securely process payments.
Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze site traffic, remember your shopping cart items, and personalize your browsing experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our site (such as adding items to your cart or completing checkout smoothly).

5. Your Rights (CCPA / GDPR Compliance)

Depending on your place of residence (such as the European Economic Area or California), you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate.
Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, subject to certain legal retention obligations (e.g., tax/accounting laws).
Opt-Out of Marketing: You can unsubscribe from our email marketing list at any time by clicking the "Unsubscribe" link in any promotional email.

To exercise any of these rights, please contact us using the contact details provided below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or as required by law for accounting and tax purposes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our operational, legal, or regulatory practices. Any updates will be posted on this page with an updated "Effective Date".